De-escalation Training

Equip employees with practical de-escalation skills to manage tense situations early and help maintain a safe, respectful workplace.

Our De-escalation training equips employees with practical, real-world techniques to confidently manage tense or confrontational situations before they escalate into safety, conduct, or customer-experience issues.

Through realistic workplace scenarios, learners gain a clear understanding of how conflict escalates - and how to interrupt it effectively in the moment.

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Designed to meet diverse workplace needs

Improved Performance

Organizations with strong DEI practices show 35% better financial returns than industry medians.

Enhanced Culture

Build a workplace where every employee feels valued, heard, and empowered to contribute.

Better Retention

Companies with inclusive cultures see 22% lower turnover rates on average.

Innovation Growth

Diverse teams are 87% better at making decisions and driving innovation.

Online Training

De-escalation Training

Designed for office and professional environments, our De-escalation training focuses on recognizing early warning signs, responding with empathy, setting clear verbal and physical boundaries, and using active listening and problem-solving strategies to stabilize situations. By building these skills, organizations can reduce the risk of workplace incidents, support employee confidence, and maintain a safe, respectful, and productive work environment for both staff and customers.

Available in tailored versions for Hospitality, Retail, and Industrial/Manufacturing settings, the training addresses the unique challenges employees face in high-interaction and high-stress environments—ensuring relevance, applicability, and real behavior change.

Go Beyond "check the box" training

Its time to move beyone the traditional "check the box" mentality and embrace a new era of online compliance training that truly empowers your employees.

No reruns

A new course is provided each year at no cost so your employees aren’t forced to take the same training year after year.

50-State compliant

Our training fulfills the sexual harassment training requirements of all US federal and state laws, including CA, CT, DE, IL, ME, NY, NYC and Chicago.

Free legal updates

Our in-house legal expertise ensures training is legally accurate and kept up-to-date with any changes in US federal or state laws.

Accessible to users with disabilities

We provide an inclusive experience for all users, including those with disabilities, by going beyond Section 508-C standards and offering WCAG 2.1/2.2 AA.

Translations

Training is available in English, Spanish and is supported in over 100 languages.

Instructional design

A story-based approach with an engaging design focuses on the nuances of “gray areas.”

Course customizations

Tailor courses to include your logo, relevant policies, workplace images, and more. We can even customize the course with scenarios that take place in your own workplace environment.

Course administration

We make it simple to roll out training to your workplace and provide technical support directly to your employees at no additional cost.

User questions answered by legal experts

Several state laws require user inquiries to be addressed by qualified experts. Our Compliance Team promptly responds to user questions about the training content within two business days and at no extra cost.

Compliance Expertise

Required Legal Expertise for Training

Employers must ensure workplace training is created and delivered by qualified legal experts, as mandated by state laws and court rulings across the country.

For example, California's mandatory sexual harassment training laws (SB 1343, SB 396, and AB 1825) require training providers to have “expertise in the prevention of harassment, discrimination and retaliation.” Training providers must also demonstrate expertise in addressing harassment related to gender identity, gender expression and sexual orientation. Eligible trainers include attorneys, professors, HR professionals or harassment prevention consultants with a minimum of 2 years' experience in employment law or harassment prevention.

Kantola's in-house legal experts keep our training courses accurate and up to date with the latest developments in employment law. Leveraging their deep expertise, our compliance team collaborates to create comprehensive programs on critical topics such as sexual harassment prevention, diversity, and inclusion. These thoughtfully designed courses help ensure your organization remains compliant with evolving regulations while fostering a workplace culture rooted in respect and accountability.

Kantola Training Solutions, a Traliant Company, is an eLearning leader trusted by over 15,000 organizations. Kantola focuses on harassment prevention and diversity, equity, and inclusion training solutions that help to change perspectives, achieve compliance, and elevate culture.

We create exceptional training that drives results.

With deep subject matter expertise, our experienced teams create interactive and customizable training experiences that keep employees engaged, reinforce organizational values and ethical decision-making, and foster positive work environments.